After fifteen years overseeing 23 convenience stores across three states, Mark thought he'd seen it all. When he finally took the plunge and purchased his own store last year, he realized he needed a systematic way to evaluate exactly where his new store stood.
When Sarah took over HR for a 47-store convenience chain three years ago, the first question the CEO asked her wasn't about turnover metrics or hiring strategies. He leaned back in his chair and said, "Tell me how you're going to help us sell more coffee."
Mike Torres thought he was saving money by skipping formal employee training. After all, working a convenience store register isn't rocket science, right? Within two weeks, customer complaints started rolling in, and regular customers began commenting that service had "gone downhill lately."
Mike Torres thought he was saving money by skipping formal employee training. After all, working a convenience store register isn't rocket science, right? Within two weeks, customer complaints started rolling in, and regular customers began commenting that service had "gone downhill lately."
After fifteen years overseeing 23 convenience stores across three states, Mark thought he'd seen it all. When he finally took the plunge and purchased his own store last year, he realized he needed a systematic way to evaluate exactly where his new store stood.
When Sarah took over HR for a 47-store convenience chain three years ago, the first question the CEO asked her wasn't about turnover metrics or hiring strategies. He leaned back in his chair and said, "Tell me how you're going to help us sell more coffee."
The numbers on your station's sign stand tall against the sky—bold digits that draw customers in or send them driving past. Every cent matters in the competitive fuel market. Learn how to master gas price changes.
Build your financial literacy with essential terms every convenience store professional should know. Learn concepts that drive profitability and guide smart business decisions.
Transform single-item purchases into profitable multi-product sales. Learn effective cross-selling techniques that benefit both your store and your customers while building lasting relationships.
Transform single-item purchases into profitable multi-product sales. Learn effective cross-selling techniques that benefit both your store and your customers while building lasting relationships.
Maximize your store's potential by understanding how ATM fees affect customer behavior. Learn practical strategies for turning ATM users into loyal customers while increasing in-store sales.
