Human Resources

Employees in Survival Stop polos huddle at the front of the store near a “Team Goals” clipboard as a customer is greeted, symbolizing positive store culture.

Human Resources

Creating a Positive Store Culture from the Ground Up

Independent convenience stores with strong cultures report turnover rates 30-40% below industry averages and 25% higher customer satisfaction. Poor culture costs stores $15,000-25,000 annually in turnover expenses, while positive cultures see 10-15% higher profitability.

A diverse team of convenience store employees in light blue uniform shirts gathered around a table for a meeting.

Human Resources

Aligning HR Strategy with Store Business Goals in C-Stores

When Sarah took over HR for a 47-store convenience chain three years ago, the first question the CEO asked her wasn't about turnover metrics or hiring strategies. He leaned back in his chair and said, "Tell me how you're going to help us sell more coffee."