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diversity and inclusion

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Recognizing and Addressing Unconscious Bias in Convenience Store Customer Service
diversity and inclusion   -   Mar 24, 2025 Recognizing and Addressing Unconscious Bias in Convenience Store Customer Service

A teenager wearing a hoodie walks through the door, and you feel yourself tensing up. These reactions happen in milliseconds—before conscious thought kicks in—yet they shape every customer interaction at your store.

by Mike Hernandez
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diversity and inclusion   -   Mar 24, 2025 Recognizing and Addressing Unconscious Bias in Convenience Store Customer Service
Recognizing and Addressing Unconscious Bias in Convenience Store Customer Service

A teenager wearing a hoodie walks through the door, and you feel yourself tensing up. These reactions happen in milliseconds—before conscious thought kicks in—yet they shape every customer interaction at your store.

by Mike Hernandez
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