It's 7:23 AM. A regular customer storms in, desperate for their usual Monster Energy drink before a big presentation. You check the cooler. Empty. Their face drops. This moment—right here—is where legends are made. Most sales associates see this as a problem to survive.

Picture this: a customer strolls up to the counter, coffee in hand, eyes flicking to the tobacco shelf behind the register. With a friendly smile, she asks for a pack of Marlboro Lights. But the sales associate's heart sinks as they see the empty spot where those cigarettes should be.

The numbers on your station's sign stand tall against the sky—bold digits that draw customers in or send them driving past. Every cent matters in the competitive fuel market. Learn how to master gas price changes.

Discover how remembering your customers can transform convenience store interactions. Learn practical strategies for creating personalized experiences that build lasting loyalty.

Master the key differences between points-based and rewards-based loyalty programs. Learn which structure best fits your store's needs and drives customer engagement.

Master the key differences between points-based and rewards-based loyalty programs. Learn which structure best fits your store's needs and drives customer engagement.

Discover essential strategies for district managers to elevate customer experience across convenience stores. From fostering a customer-centric culture to optimizing efficiency, learn how to make every visit memorable.