crisis management - C-Store Thrive

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crisis management

A collection of 3 posts

When Emergencies Strike: Am I Really Ready?

emergency preparedness

When Emergencies Strike: Am I Really Ready?

Let me tell you about this crazy Tuesday morning I'll never forget. I was working as an assistant manager at my convenience store when I spotted smoke creeping out from our back room. Man, did my heart start racing! But thank goodness we'd practiced our emergency plan.

Chapter 16: Trial by Fire

c-store fiction

Chapter 16: Trial by Fire

A sudden staffing crisis puts Dion's innovative methods to the test at Quick Stop. Under the watchful eye of district manager Gus, Dion and his team rise to the challenge, showcasing the effectiveness of their new approach and strengthening their bond.

Defusing Anger: Recognizing and Responding to Angry Customers in Convenience Stores

Customer Service

Defusing Anger: Recognizing and Responding to Angry Customers in Convenience Stores

Equip your convenience store staff to recognize and respond effectively to angry customers by learning the telltale signs and implementing proven de-escalation techniques.