Sales Associate
Learning to handle multiple customers at the register without losing composure separates experienced associates from those who struggle during peak periods. Effective queue management prevents customer loss and reduces employee stress during busy times.
Customer Service Greetings
In convenience stores, first impressions are everything. You have 3-5 seconds to set the tone for the entire customer experience through your greeting. These 7 proven greetings work in nearly every situation to build trust, increase loyalty, and elevate the store experience.
Food Safety Guidelines
Food safety violations cost the average convenience store $15,000 annually in fines and lost sales. With 87% of c-stores offering prepared food, proper employee training in temperature control, hygiene, and cross-contamination prevention is essential.
carwash operations
The line stretches four cars deep. Rain-splattered vehicles wait as a customer at your register stares blankly at the car wash options. Mastering car wash payment systems transforms you from transaction processor to revenue generator.
store manager
Join Mike in Episode 1 of "Smoke Break" to learn essential inventory management strategies, including setting par levels, implementing FIFO, tracking stock effectively, and building supplier relationships to keep your convenience store running smoothly.
Assistant Manager
Join Mike Hernandez in Episode 1 of "Smoke Break" as he shares essential tips for assistant managers on optimizing store layouts, managing inventory, handling staffing challenges, and creating effective customer experiences in convenience stores.
convenience store training
Discover how comprehensive convenience store training programs equip employees with essential skills in customer service, operations, and technology while improving store performance and staff retention through structured learning and development.
store manager
You've got that ambition burning inside you – that desire to lead, that vision for your store, that longing for the title of store manager. It's more than a job; it's a career path you're ready to embrace.
alcohol laws
Ensure your convenience store complies with the law. Learn about the legal age for alcohol sales and essential compliance tips