Convenience Store

A collection of 74 posts

store manager

Turning Shelf Zombies Into Cash: The Manager's Guide to Dead Inventory Revival

Kevin Walsh stared at the three cases of pomegranate energy drinks that had been sitting in his Survival Stop's back room for six months. At $4.99 each, those 72 cans represented nearly $360 in tied-up cash—money that could've been invested in products customers actually wanted.

Assistant Manager

Stock Smart: The Assistant Manager's Guide to Inventory That Actually Works

When Jake Morrison became assistant manager at Survival Stop, he thought inventory management meant keeping shelves full. Boy, was he wrong! His first week, they ran out of energy drinks during morning rush and had expired yogurt in the cooler.

Members only

Sales Associate

The Frustrated Customer Whisperer: How to Turn Empty Shelves Into Customer Loyalty Gold

Operations

Ka-Ching at the Counter: Maximizing Impulse Buys in the Golden Zone

The customer approaches the checkout counter, wallet already in hand, mind made up about their purchases. Or so they think. Then their eyes catch sight of those perfectly positioned beef jerky sticks. Into the basket it goes—an unplanned purchase that just boosted the store's transaction by 35%.

Paid-members only

Assistant Manager

The Motivation-Money Connection: How Your Team's Energy Directly Impacts Your Store's Bottom Line

Members only

Sales Associate

Empty Shelves, Empty Registers: The Real Cost of Out-of-Stock Items

Paid-members only

store manager

Charting Your Course from Store to District Manager

Paid-members only

Assistant Manager

Performance Review: The Mirror That Shapes Your Path to Promotion

Members only

Sales Associate

Initial Skills Assessment: Laying the Foundation for Your Path to Promotion

Paid-members only

Business Planning

Developing a Business Plan for Long-Term Store Growth

Members only

Customer Service

Dealing with Those Tricky Customers: How to Handle the Angry and Rude Ones Like a Pro

emergency preparedness

When Emergencies Strike: Am I Really Ready?

Let me tell you about this crazy Tuesday morning I'll never forget. I was working as an assistant manager at my convenience store when I spotted smoke creeping out from our back room. Man, did my heart start racing! But thank goodness we'd practiced our emergency plan.

Data Analysis for Stock Optimization

Finding Your Store's Stars: How to Identify and Leverage Top-Selling Products

You reach for the cooler door as a customer asks, "Where's the Monster Energy? You guys are always out of the green ones." The difference between successful stores and struggling ones often comes down to knowing which products drive your business.

cross-selling

The Art of the Perfect Pair: Cross-selling Food and Beverages at Your Convenience Store

The construction worker approaches your register with just a coffee. "Would you like to try our fresh breakfast sandwich?" you suggest. He nods, and in thirty seconds, you've doubled the sale amount and provided genuine value.

diversity and inclusion

Recognizing and Addressing Unconscious Bias in Convenience Store Customer Service

A teenager wearing a hoodie walks through the door, and you feel yourself tensing up. These reactions happen in milliseconds—before conscious thought kicks in—yet they shape every customer interaction at your store.

Fuel Management

Reading Fuel Tank Gauges for Convenience Stores

Accurate fuel tank gauge readings are essential for efficient inventory management and profitability in convenience stores. Discover practical strategies for mastering this critical skill across all staff levels, from sales associates to independent owners.

Cleaning and Sanitation

Understanding the Differences Between Disinfecting and Sanitizing

Understand the crucial differences between disinfecting and sanitizing processes. Learn when to use each method and how to implement effective cleaning procedures in your store.

slip trip and fall

Preventing Slips, Trips, and Falls in Convenience Store Workplaces

Master essential strategies for preventing slips, trips, and falls in your convenience store. Learn how to identify hazards, implement safety measures, and protect employees and customers.

emergency procedures

Your Guide to Safe Store Evacuation: Routes and Procedures

Learn essential evacuation procedures that protect lives during emergencies. Master route planning, staff roles, and protocols for safe store evacuation.

robbery prevention

Creating a Safer Store Through Smart Environmental Design

Master environmental design principles that prevent robbery attempts. Learn how strategic layout, lighting, and security measures create a safer store environment.

c-store fiction

Chapter 33: The Mirror's Truth

Reflecting on his Quick Stop journey, Dion discovers his true gift isn't in retail management but in developing people and inspiring growth. His leadership philosophy crystallizes into a vision for transforming retail work.

conflict management

Understanding and Preventing Store Conflicts

Understand common causes of store conflicts and master prevention techniques. Learn effective strategies for handling difficult situations professionally.

disability inclusion

Embracing Inclusion: A Convenience Store's Guide to Exceptional Service for Customers with Disabilities

Welcoming customers with disabilities isn't just about doing the right thing; it's also a savvy business move. The spending power of this demographic is significant, and their loyalty knows no bounds when they find a store that truly understands their needs.

Paid-members only

independent owner

Exceptional Service and Community Engagement: Transforming Your Convenience Store

Paid-members only

district manager

Elevating Customer Experience Across Your Stores