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Customer Loyalty

Loyalty Pays: Helping Customers and Stores Win Together

Mike Hernandez

Mike Hernandez

02 Apr 2025 — 3 min read
Loyalty Pays: Helping Customers and Stores Win Together

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First Principles Merchandising: Unlocking Real Growth by Understanding Cannibalization and Complementarity in Store Categories

Stop guessing what sells. Learn how first principles merchandising exposes hidden category cannibalization and reveals true profit growth. Build smarter planograms, verify gains with data, and turn resets into lasting margin wins.

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Every Dollar Accounted For: How to Track Cash Shortages and Overages in Convenience Stores

Cash shortages quietly drain profits. This guide shows how to tighten tracking, train teams, and fix real causes—not just symptoms. Learn the system that turns cash control from stress into confidence and measurable profit growth.

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P&L Playbook Memberships: Practical Tools and Templates for C-Store Operators

If you run or plan to expand convenience stores, P&L Playbook Memberships give you practical, usable tools without the fluff. I built these resources to share hard-earned operational insight from 27 years in the community store industry and a second masters focused on teaching with technology. My goal

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The Complete Pro Tier Package turns analysis into action. Get six integrated valuation tools, guided workflows, and real-world examples that help you evaluate deals, model returns, and make confident acquisition decisions.

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  • Chapter 1: Last Call for Normal
  • Understanding Consumer Trends in Convenience Stores
  • Employee Retention Strategies for Convenience Store Chains
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