Customer Service and Team Management for Assistant Managers
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The Atmosphere Advantage: How Store Environment Drives Customer Spending in Convenience Retail
Your store’s atmosphere is your silent salesperson. Learn how lighting, layout, cleanliness, and sensory cues work together to extend dwell time, increase basket size, and transform your store from a stop into a destination.
Mapping the Battlefield: Porter's Five Forces Applied to C-Stores
Your biggest threat isn’t always the store next door. Learn how to apply Porter’s Five Forces to uncover hidden competition, rank your risks, and design smarter strategies that protect and grow your convenience store business.
Screen First, Regret Never: Effective Screening Techniques for Entry-Level Convenience Store Employees
Every bad hire costs thousands and hurts morale. Learn how to build a five-stage screening funnel that filters out poor fits, protects your profit, and creates reliable teams you can trust—because good hiring starts before day one.
The Velocity-Margin Balance: How Smart Operators Choose What to Sell and What to Skip
Smart operators don’t chase volume—they manage velocity and margin together. Learn how to calculate SKU contribution, balance assortment, and boost gross profit per square foot through disciplined subtraction and data-driven focus.