Mike Hernandez

stress management

Understanding and Managing Workplace Stress in Convenience Stores

Understand how convenience store work affects your body and mind. Learn to recognize stress signals and implement effective management strategies for better health.

financial management

Financial Literacy: Essential Terms for C-Store Success

Build your financial literacy with essential terms every convenience store professional should know. Learn concepts that drive profitability and guide smart business decisions.

c-store fiction

Chapter 30: The Long Goodbye

During his final day at Quick Stop, Dion faces emotional goodbyes and reflects on the legacy he built. His team's response reveals the deep impact of his leadership and the lasting changes he brought to the store.

first aid

CPR and First Aid: Minutes Matter in Store Emergencies

Master essential CPR and first aid responses for common store emergencies. Learn how proper training and preparation can save lives when minutes matter most.

Customer Loyalty

Points or Rewards: Choosing the Right Loyalty Program Structure

Master the key differences between points-based and rewards-based loyalty programs. Learn which structure best fits your store's needs and drives customer engagement.

food safety

Food Safety Certification: Protecting Your Customers and Business

Protect your customers and business through professional food safety certification. Learn essential procedures and best practices for maintaining the highest safety standards in your convenience store.

loss prevention

Loss Prevention Certification: Building Your Professional Credentials

Enhance your loss prevention expertise through professional certification. Learn which programs offer the most value for convenience store operators and how to choose the right credentials.

social media marketing

Social Media Platforms That Work for Your Convenience Store

Master social media marketing for your convenience store. Learn which platforms reach your customers most effectively and how to build engaging content that drives store traffic.

basic marketing

Clean, Stocked Displays: Your Silent Sales Force

Transform your store displays into powerful sales tools. Learn essential maintenance techniques that attract customers, drive sales, and build lasting business success.

c-store fiction

Chapter 29: The Perfect Storm

A calculated system failure orchestrated by Tony throws Quick Stop into chaos, with Dion unfairly bearing the blame. As evidence mounts against him, Dion must fight to protect his reputation and his vision.

data analysis

Making Your Sales Reports Work for You: Beyond the Basic Numbers

Unlock the stories behind your sales data. Learn which metrics matter most and how to use them to drive store performance, increase profit margins, and grow your business effectively.

loss prevention

Turning Data Into Dollars: A Better Approach to Shrinkage Control

Transform your approach to shrinkage control through smart data analysis. Learn how to spot patterns, implement solutions, and protect your profits through better inventory management.

cross-selling

Cross-selling Success: Building Bigger Baskets in Your Convenience Store

Transform single-item purchases into profitable multi-product sales. Learn effective cross-selling techniques that benefit both your store and your customers while building lasting relationships.

disability inclusion

Embracing Inclusion: A Convenience Store's Guide to Exceptional Service for Customers with Disabilities

Welcoming customers with disabilities isn't just about doing the right thing; it's also a savvy business move. The spending power of this demographic is significant, and their loyalty knows no bounds when they find a store that truly understands their needs.

ATMs

ATM Fees: Your Guide to Better Customer Service and Higher Sales

Maximize your store's potential by understanding how ATM fees affect customer behavior. Learn practical strategies for turning ATM users into loyal customers while increasing in-store sales.

c-store fiction

Chapter 28: Standing His Ground

In a tense boardroom confrontation, Dion challenges corporate's attempts to modify his successful training program, defending his vision of employee development and community building against demands for efficiency.

Paid-members only

independent owner

Exceptional Service and Community Engagement: Transforming Your Convenience Store

Money Transfers

Mastering Money Transfer Fees: A Guide for Convenience Store Staff

Dive into the world of money transfer fees for convenience store operators, ensuring you're equipped to handle transactions with confidence.

Car Wash Safety

Driving Safety: Mastering Car Wash Procedures at Your Convenience Store

Discover essential car wash safety procedures for convenience store staff at all levels. From equipment checks to customer education, learn how to create a secure, efficient car wash operation that builds trust and loyalty.

Paid-members only

district manager

Elevating Customer Experience Across Your Stores

fuel pricing

Mastering Fuel Pricing Lingo: Your Guide to Convenience Store Success

Unlock the power of fuel pricing knowledge in convenience stores. From rack prices to zone pricing, learn essential terminology to enhance your role, whether you're a sales associate or independent owner.

Paid-members only

store manager

Mastering Store Layout and Product Placement

industry trends

Discovering New Convenience Store Products at Trade Shows

Discover how trade shows can help convenience store employees and owners find exciting new products, improve store offerings, and build vendor relationships.

Paid-members only

Assistant Manager

Inventory Management and Career Growth: A Guide for Convenience Store Assistant Managers

flexibility

Mastering Flexibility in the Fast-Paced Convenience Store Environment

Discover how to thrive in the dynamic world of convenience stores by embracing flexibility. This guide offers practical strategies for all staff levels to adapt, excel, and create a responsive work environment that meets ever-changing customer needs.