27+ years in convenience store leadership. Founder of C-Store Thrive, sharing daily tips, strategies, and training to help store owners and managers grow sales and teams.
Master essential phrases and techniques for calming angry customers. Learn how to transform heated exchanges into constructive dialogues that build trust and loyalty.
Discover how to transform your convenience store through proactive customer service. Learn key strategies for anticipating customer needs and creating exceptional shopping experiences.
Learn essential ID verification procedures for age-restricted products. Discover best practices, legal requirements, and effective strategies for maintaining compliance.
Understand the critical temperature danger zone in food safety. Learn proper storage temperatures, handling procedures, and prevention strategies for foodborne illness.
Discover how to transform your convenience store through effective visual merchandising. Learn key strategies for layout, product placement, and creating engaging displays.
Discover essential strategies for efficient convenience store stocking. Learn how to optimize inventory management, enhance customer experience, and maximize profitability.
Learn essential troubleshooting steps for POS system crashes. Discover how to identify common issues, implement quick fixes, and know when to contact technical support.
Explore how artificial intelligence is revolutionizing convenience stores through enhanced customer experiences, streamlined operations, and improved inventory management.
