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Mike Hernandez

27+ years in convenience store leadership. Founder of C-Store Thrive, sharing daily tips, strategies, and training to help store owners and managers grow sales and teams.

Location McAllen, Texas
Number of Articles 418
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Mike Hernandez's Work 418 Articles
slip trip and fall   -   Mar 01, 2025 Prevent Slip and Fall Accidents: Keep Your Convenience Store Floors Safe
Prevent Slip and Fall Accidents: Keep Your Convenience Store Floors Safe

Discover effective strategies for preventing slip and fall accidents in your convenience store. Learn proper floor maintenance, spill management, and safety protocols.

by Mike Hernandez
workplace violence prevention   -   Feb 28, 2025 Recognizing Suspicious Behavior to Prevent Workplace Violence in Convenience Stores
Recognizing Suspicious Behavior to Prevent Workplace Violence in Convenience Stores

Learn to identify suspicious behaviors that may indicate potential workplace violence in convenience stores. Discover key warning signs and effective prevention strategies.

by Mike Hernandez
emergency procedures   -   Feb 27, 2025 Essential First Aid Kit Requirements for Every Workplace
Essential First Aid Kit Requirements for Every Workplace

Ensure a safe workplace with our essential first aid kit requirements. Be prepared for emergencies, learn CPR, and save lives with proper safety training.

by Mike Hernandez
robbery prevention   -   Feb 26, 2025 Robbery Protocol for Convenience Store Employee Training
Robbery Protocol for Convenience Store Employee Training

Discover essential robbery protocols for convenience store employees. Learn prevention strategies, proper response techniques, and effective communication with law enforcement.

by Mike Hernandez
theft prevention   -   Feb 25, 2025 Key Signs to Spot a Shoplifter in Your Store
Key Signs to Spot a Shoplifter in Your Store

Learn essential signs for identifying potential shoplifters in your store. Discover key behaviors, prevention strategies, and techniques for protecting your inventory.

by Mike Hernandez
Building Customer Rapport   -   Feb 24, 2025 Remembering Your Customers: A Convenience Store Guide
Remembering Your Customers: A Convenience Store Guide

Discover how remembering your customers can transform convenience store interactions. Learn practical strategies for creating personalized experiences that build lasting loyalty.

by Mike Hernandez
Handling Complaints   -   Feb 23, 2025 Taking Ownership of Customer Service Challenges in Convenience Stores
Taking Ownership of Customer Service Challenges in Convenience Stores

Transform customer complaints into solutions with effective strategies for convenience store owners. Boost customer service and loyalty in your retail business today!

by Mike Hernandez
upselling   -   Feb 22, 2025 Effective Upselling and Cross-Selling Techniques to Boost Sales Success
Effective Upselling and Cross-Selling Techniques to Boost Sales Success

Discover effective upselling and cross-selling techniques to boost your sales. Learn how the right offers at the right time can increase sales in retail.

by Mike Hernandez
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