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Mike Hernandez

Mike Hernandez's Work 413 Articles
Shrinkage Reduction Strategies   -   Mar 27, 2025 Strategic Store Design: Creating Layouts That Minimize Theft Risk
Convenience store layout designed to minimize theft risk

The young man enters your store, eyes darting across the aisles. He wanders toward the back corner, where tall shelving creates a perfect blind spot. Within moments, he slips several items into his jacket and walks out.

by Mike Hernandez
Mar 26, 2025 Mastering Convenience Store Management: Concept Deep Dive
Mastering Convenience Store Management: Concept Deep Dive

Explore the critical concepts of efficiency and adaptability in convenience store management. Discover practical strategies for implementing feedback loops, trend awareness, and proactive operations.

by Mike Hernandez
cross-selling   -   Mar 26, 2025 The Art of the Perfect Pair: Cross-selling Food and Beverages at Your Convenience Store
The Art of the Perfect Pair: Cross-selling Food and Beverages at Your Convenience Store

The construction worker approaches your register with just a coffee. "Would you like to try our fresh breakfast sandwich?" you suggest. He nods, and in thirty seconds, you've doubled the sale amount and provided genuine value.

by Mike Hernandez
Mar 25, 2025 Navigating Leadership and Career Growth - Concept Deep Dive

Explore the powerful connection between endurance and growth. Learn how mindful resilience, clear goal setting, support networks, and adaptability can transform challenges into opportunities for personal development.

by Mike Hernandez
Accessibility Awareness   -   Mar 25, 2025 Creating Safe Passage: Maintaining Clear Pathways in Your Convenience Store
Creating Safe Passage: Maintaining Clear Pathways in Your Convenience Store

A mother navigates a narrow store aisle with a stroller while her toddler walks alongside. Suddenly, the child trips over a stack of soda cases placed in the walkway. Clear, unobstructed pathways directly impact safety and sales.

by Mike Hernandez
Mar 24, 2025 Mastering Sales Techniques for Exceptional Customer Experiences in Convenience Stores

Discover the power of value and authentic connection in retail. Learn how understanding customer preferences, offering knowledge, and cultivating trust create meaningful experiences that drive loyalty.

by Mike Hernandez
diversity and inclusion   -   Mar 24, 2025 Recognizing and Addressing Unconscious Bias in Convenience Store Customer Service
Recognizing and Addressing Unconscious Bias in Convenience Store Customer Service

A teenager wearing a hoodie walks through the door, and you feel yourself tensing up. These reactions happen in milliseconds—before conscious thought kicks in—yet they shape every customer interaction at your store.

by Mike Hernandez
ATM Management   -   Mar 23, 2025 Mastering ATM Cash Loading: A Guide for Convenience Store Employees
Mastering ATM Cash Loading: A Guide for Convenience Store Employees

The line grows at your store's ATM. Customers check watches, shuffle feet, and finally walk away as the dreaded "Temporarily Out of Service" message flashes. Every empty ATM represents lost fees and frustrated customers.

by Mike Hernandez
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