
The young man enters your store, eyes darting across the aisles. He wanders toward the back corner, where tall shelving creates a perfect blind spot. Within moments, he slips several items into his jacket and walks out.
by Mike Hernandez
Explore the critical concepts of efficiency and adaptability in convenience store management. Discover practical strategies for implementing feedback loops, trend awareness, and proactive operations.
by Mike HernandezThe construction worker approaches your register with just a coffee. "Would you like to try our fresh breakfast sandwich?" you suggest. He nods, and in thirty seconds, you've doubled the sale amount and provided genuine value.
by Mike HernandezExplore the powerful connection between endurance and growth. Learn how mindful resilience, clear goal setting, support networks, and adaptability can transform challenges into opportunities for personal development.
by Mike HernandezA mother navigates a narrow store aisle with a stroller while her toddler walks alongside. Suddenly, the child trips over a stack of soda cases placed in the walkway. Clear, unobstructed pathways directly impact safety and sales.
by Mike HernandezDiscover the power of value and authentic connection in retail. Learn how understanding customer preferences, offering knowledge, and cultivating trust create meaningful experiences that drive loyalty.
by Mike HernandezA teenager wearing a hoodie walks through the door, and you feel yourself tensing up. These reactions happen in milliseconds—before conscious thought kicks in—yet they shape every customer interaction at your store.
by Mike HernandezThe line grows at your store's ATM. Customers check watches, shuffle feet, and finally walk away as the dreaded "Temporarily Out of Service" message flashes. Every empty ATM represents lost fees and frustrated customers.
by Mike Hernandez